Month: March 2015
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Oracle Study Finds Customer Service Lacking For Many Companies
This article excerpt, by Dan Heilman, originally appeared here: http://bit.ly/1L3zbVw While companies are investing in new technologies to realize the business benefits of modern customer service best practices, 62 percent don’t grasp the full importance and impact customer service can have when it is an organizationwide strategic goal. That’s according to a new Oracle study examining…